We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received, you’ll also need the receipt or proof of purchase. 

Return Conditions:

• Product must be returned in its original packaging and free from any stains or damage.
• Maximum of two (2) items for a refund per order. Unlimited store credit and exchange items are allowed per order.
• If there is a variance in price for exchange items, customers must pay the price difference or will be refunded if the exchanged item is of lesser value. Exchanges will be sent out once the returned product arrives back.

To start a return, you can contact us at support@relaxnp.com 

If your return is accepted, we'll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@relaxnp.com 

Fees Include:

We do not offer prepaid return labels. You are responsible for purchasing your return label and sending the product back to us.

Order Cancellation 

Please be aware, once an order is placed, we can't cancel the order, as it begins processing immediately, however, once your order arrives to you, you may reach out to our support team in order to start the return process. Once you return your order, we can process a refund!

Chargebacks and Returns Policy

To ensure a smooth and fair process for all customers, we kindly request that if you are unsatisfied with your purchase, you first contact our support team to resolve any issues or initiate a return within the scope of our 60-night trial period.

Please note: If a chargeback is initiated without prior communication or attempts to resolve the issue directly with our support team, the option for a return or refund, including the 60-night trial, will no longer be applicable. By initiating a chargeback/dispute without contacting us, the refund and return process is considered invalidated.

We are committed to resolving any issues promptly and encourage you to reach out to us before escalating the matter further.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@relaxnp.com