Shipping Policy
Order Cancellation
Please be aware, once an order is placed, we can't cancel the order, as it begins processing immediately, however, once your order arrives to you, you may reach out to our support team in order to start the return process. Once you return your order, we can process a refund!
Important Notice: Due to the Canada Post strike, shipping delays may affect orders to Canada. We’re working to minimize disruptions and keep you updated
Priority + Insured Shipping
If you've selected Priority + Insured shipping, you will be given the option to have your order reshipped, or refunded if the order is lost in transit.
If you ordered using "Free Shipping" or "Priority Processing" we will reship your package if it is lost during transit.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
LOST/MISSING PACKAGES
RelaxNP™ is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
|
Location |
*Estimated Shipping Time |
|
United States |
12-15 Business days |
|
Canada, Europe |
7-12 Business days |
Important Holiday Season Update
Due to high demand and increased shipping volumes during the holiday season, delivery times may take an additional 5-7 business days depending on your location. We recommend placing your orders early to ensure they arrive on time.
Max delivery time – 30 business days.
*This doesn’t include our 1 day processing time.
Weekend Processing
Please note that orders placed on weekends will be processed starting the next business day, which may add 1-2 days to the estimated shipping time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.